The social skills of a small businessperson, franchisee, independent contractor or manager are all important. Speech and body language are first impressions and weigh heavily on the decision making process of a potential prospect or customer. As the old adage goes, 'you never get a second chance to make a first impression.' We've talked about image and along with your marketing, your sale is halfway done. You're half way home. Please don't blow it by saying the wrong things such as "That's a damn nice car" or "Those stains by the carpet and furniture ain't comin' off, cuz."
SO THEN WHAT DO I SAY?
You can order and receive a sales tapes to listen to, which can help you. They might have ice breaker ideas for greeting customers and teach you how to say what you mean in a most professional manner. Learn them, adapt them and make them work for you.
Each person, every individual has a different displacement, a different energy level, a different set of experiences, which good or bad, have led them to where they are. This is true for everyone, even you. We don't expect each sales line to work for everyone. If they all work for you, you are probably a very shallow person. Some you won't feel comfortable hearing. While all these lines have worked for one or more individuals, they might not work for you. Variations of these lines will work when you put on the spin that fits your personality. Listen to the tapes while working in your small business.
Practice using roll playing techniques and most of all be yourself, Think about it.