A Discussion About Facilitation Skills

Writen by Chris Stowell

Interview with Julia Apple-Smith, Manager of Employee Development at Sauer-Danfoss Ames, Iowa about Facilitation Skills:

Q: Would you tell me a little bit about the culture at Sauer-Danfoss?

Julia: About nine years ago, Dave Pfeifle, President and CEO had a vision for us to change our culture. We, at one time, were part of the Sundstrand Corporation, and as such, over time, had evolved into a company that was fairly autocratic and not very customer focused. It was not only Dave's vision for that to change, but it was also a time when our customers were beginning to let us know that if that was the way we were going to do business, they were going to need to find other companies to provide the same type of product that we provide. Dave's vision then became what is now known as Reaching for Excellence. It is not a program. It is our company's vision statement. It represents our philosophy of who we are. There was not a training program here at that time. Part of Dave's vision was to have a learning base to help promote and support that kind of cultural changes. It's really been an evolutionary process over the last eight or nine years. It is something that CMOE has played and integral part in.

Q: How did your relationship with CMOE begin?

Julia - One of the first things we did was to preview the Coaching Skills Workshop in California. We decided that it was a class that we wanted to bring in-house. That class and a Customer Awareness Class, that I created, were really the cornerstone classes for what now has become one of our core courses in the whole training program. As time evolved, we continued to build on that foundation of learning with other classes such as Teamwork I and Teamwork II and other types of learning. So there was a lot of internal training going on.

Q – Can you tell me about how Facilitation Skills came about?

Julia – About five years ago, I was getting feedback from team leaders, facilitators (supervisors), and when I sat in on meetings, it was clear that we were still struggling. We had structured ourselves into teams throughout the organization, but we struggled, when we got people together, to make those meetings as effective as possible. From (my) observation and from feedback, it was very clear that we needed to be doing some thing to build on the Coaching Skills training to give these people some skills on how to facilitate a group. Coaching, I think does a superior job of giving people skills for one-on-one coaching situations. You can even apply a lot of those skills to a group session, but we really wanted something that was more specific to facilitating groups. So a couple of managers went with me to Des Moines to preview a two-day class on Facilitation Skills, and we found that it was pretty typical of what is out there in the industry. We wanted more of what I would call the soft side or the behavioral side of group facilitation. In other words, when people were facilitating groups, they wanted to enhance involvement, help to focus the group without directing the group, how to help the group feel good about what they were doing and actually have fun with it, while helping the group be more effective and efficient.

Even as we started to develop this Facilitation Skills program with CMOE, we struggled. Early on, I remember getting on the phone with Steve Stowell to just talk out some of the issues because it was so different from anything either of us had seen in the consulting industry. Steve and I continued to struggle with how we should put this course together, and what it should look like, because for me, it is really on that soft side. It is not a skill. It's being able to use your intuition and read a group and read the dynamics in a group and know how to react to the flow of what is going on in a group, and pull people in or help to redirect other people if they are not contributing in a positive manner, again without controlling the group.

Q – So is there just not a lot of material out there on Facilitation Skills?

Julia – There is a lot of courses out there on Facilitation, but nothing like what CMOE has created. If you look at what is out there on the market they don't have the same focus that CMOE's course does. A lot of what we were seeing out there under the name of Facilitation Skills is really meeting management. There is a big difference. This is really more facilitating group interaction or 'high performance' facilitation.

Q – What is the target audience for Facilitation Skills?

Julia – The plan was that it would end up being for everybody. The original goal was to first give the skills to management, and then give it to all employees. When managers were first going through the course, the feedback we got was that it would be extremely useful for the team members to have the same skills. It would make facilitating the group so much easier if everyone understood what was going on in terms of task, climate, and behavior.

Q – Can you see any improvement in your facilitators as a result of being committed to the Facilitation Skills Workshop?

Julia – Absolutely! The people that were in the first class have definitely noticed an improvement in their facilitation skills. We haven't done any structured observations, but just from our ad hoc types of settings where they are leading the group and I am a part of the group, I have definitely seen an improvement. I think it plays out, not only in terms of a structured meeting, but also in how they go about doing their jobs on a day-to-day basis, because the principles that are taught in Facilitation Skills, as with Coaching, go beyond just the structured setting. Yes, I have seen a lot of improvement in those people, and it mainly has to do with their confidence level.

If you would like to learn more about CMOE's Facilitation Skills workshop titled Leading Groups to Solutions, please contact a CMOE Regional Manager at (801) 569-3444 or visit their website.

Ten Commandments Of Powerpoint Presentation Design

Writen by Debby Gilden

Ever wonder why everybody equates "PowerPoint" with "bullet points"? It's because Microsoft® made the default layout for new slides automatically create a bullet-point list of text.

Don't be lured into the bullet point trap. Experiment with different slide layouts – especially with "Blank"—and with placing text and graphics in different locations. Your slides are actually blank canvasses on which you can put anything any place. If you find that scary – like too much freedom – gain some confidence by learning some elements of good design. An excellent source of ideas for color combinations, as well as for the density and placement of text and graphics, is magazine ads, and even billboards. The subject matter is irrelevant. Simply identify ads that you find pleasing and effective, note their color schemes and structure, and you will soon discover some common characteristics, e.g. simple, uncluttered layouts; easy-to-read text; etc.

To give you a quick start on how to design presentations with a bit of polish and pizzazz, I've developed the Ten Commandments of PowerPoint® Presentation Design. They are the first steps to designing heavenly presentations.

1. Thou shalt not place more than 6 lines of bullet points on a slide.

2. Thou shalt use text and graphics colors that have high contrast with the background.

3. Thou shalt ensure that text is large enough to be read by those sitting in the back of the room.

4. Thou shalt never use animations gratuitously.

5. Thou shalt choose transitions that reveal slides in logical ways.

6. Thou shalt design only uncluttered, balanced slides with white space to ensure aesthetic composition.

7. Thou shalt use graphics rather than bullet points if it more clearly transmits information.

8. Thou shalt design slides that are pleasing to look at.

9. Thou shalt never need to say "I know you can't read this but…".

10. Thou shalt honor thy audience by designing presentations that are interesting and engaging.

This article was written by Debby Gilden, Ph.D., freelance PowerPoint® designer and instructor. Please visit my Web site http://www.PPTprincess.com.

The Right Speaker Makes A Big Difference

Writen by Khoo Kheng-Hor

MORE and more corporations in Malaysia have awoken to the necessity of training and developing their people these days. Hence, many local speakers have emerged in recent years just as many foreign ones have already been flocking to Malaysia as far back as two decades ago. With so many speakers available in the market, the success of your event lies in selecting the right speaker who would make a big difference in your conference or seminar.

Here are some tips.

First, discard the "white is superior" mindset. Although there are some really good foreign speakers from the West, there are also many who are unable to deliver. To select a speaker to grace your conference or engage one to run an in-house seminar primarily on the basis of skin color alone could end in disappointment.

Selection of a speaker should be based on the desired content appropriate to your conference theme or meeting your training needs, and the competence of the speaker to deliver. If you care to look around our own backyard – Malaysia – you may find some local speakers who are really good in their respective specialization.

The next thing to consider is: Can you afford the really good ones?

There are many people representing cash-rich corporations and yet could become quite niggardly when it comes to paying for good speakers.

Just as luxury cars and branded time pieces don't come cheap, don't expect the top speakers to work for peanuts. And don't try the "while we won't pay you much but think of the exposure we can give you if you were to speak in our conference" approach. The really top speakers would just walk away even if they are too polite to laugh in your face.

On average, you should expect to fork out anything between USD5,000 to USD15,000 for any of the internationally-acclaimed speakers, even for just an hour's presentation as in a conference. Although some people had made some noises when I gave them the same quotation for an hour's presentation just as I had quoted for a day's work, they had overlooked that whether a professional speaker spoke for an hour or a day, that very day could no longer be offered to another client. This is especially so when some traveling is involved. For an example, to speak in another city, say Beijing, a day before the event and a day after the event would be spent in traveling.

In Malaysia, good local speakers are available for RM7,000 to RM10,000 for up to a day's presentation although for RM3,000 to RM6,000, you may still be able to get some who are relatively quite good albeit they may not be in the "internationally-acclaimed" league.

Speaking of "internationally-acclaimed" speakers, don't be fooled by those who claimed to be "internationally-acclaimed" speakers from having spoken abroad. Find out who they have spoken for. If they spoke for multinationals that are household names like Cisco Systems, Citibank, GE, Hewlett-Packard, Sun Microsystems, etc., then you could take their word for it. Just be aware that there are many event organizers who pay peanuts to local speakers to speak at overseas events, and such speakers would subsequently pose themselves off as "internationally-acclaimed" ones.

As I have mentioned, getting a good speaker makes a big difference. An inexperienced or incompetent one would either send the delegates to sleep or fail to get the key learning points across.

Last but not least, you ought to keep up with the times. Make use of the Internet in your search for the right speaker. There are many websites, e.g. www.eventclicks.com, www.cityspeakersinternational.co.uk, www.malaysiahronline.com, etc., where you can browse through a panel of speakers and peruse their resumes.

And just as you are in keeping with the times, make sure your selected speaker is also technically-inclined. As a self-respecting speaker will ask for an LCD projector since he or she will bring along a personal computer loaded with presentations on PowerPoint, you should discard the one who still uses transparencies on overhead projector.

Khoo Kheng-Hor, a best-selling author of several books on the application of Sun Tzu's Art of War in contemporary business management is a sought-after speaker in conferences and seminars throughout Asia. He can be reached at http://www.webpoint.com.sg/suntzu or suntzu333@yahoo.com

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